FAQ
- How long will it take to receive my order and how much does shipping cost?Standard Orders:
- Processing Time: 3 business days
- Delivery Time: 5-8 business days from shipment
- Applies to non-custom products
Standard Orders with Custom Products:
- Processing Time: 5-8 business days
- Delivery Time: 5-8 business days from shipment
- Do you ship internationally?Yes, we provide international shipping to numerous countries around the world.Shipping, duties, and taxes will be calculated and collected at checkout based on the selected address.
- Returns?We gladly accept returns and exchanges within 30 days of purchase. Please note that returned merchandise must be undamaged. Please contact ts13charms@gmail.com for more details with your order number and purchase date and we’ll be happy to help you. Sale, Custom, Mystery Boxes are final sale.
- How should I care for my bracelet?To keep your jewelry looking beautiful, store it in a cloth bag or a jewelry box. Please remove your jewelry before contacting water or any chemical products. You may clean your jewelry with a soft, dry cloth.
- For build your own, what can I put on a bracelet? Tell your unique story with a custom bracelets! Letter, number, :), hearts, stars and zodiac only.We reserve the right to cancel any order that violates any intellectual property or trademark laws including company names and/or profanity. In the event that an unauthorized word or phrase is used, we will reach out to you to change or cancel your order.